Exchanges and Returns

Changed your mind? Camouflage wants you to be delighted with your new purchase. If an item does not meet your expectations for any reason, we are glad to return or exchange your new and unused items within 30 days of the delivery date.

Exchanges

1. Send your exchange request and order number to info@camouflage.ca or call customer service at 1-877-315-2266.

2. Within 2-3 business days we will email you an exchange form and Return Authorization Number. Complete the form and include it in your package.

3. Clearly mark the outside of your package with the Return Authorization Number, then ship the package using Canada Post, FedEx, or any other authorized shipping company. Customers are responsible for the shipping costs.

4. Once we receive your item it will take 8-10 business days to process. Your new item will be shipped back to you free of charge.

Returns

1. Send your return request and order number to info@camouflage.ca or call customer service at 1-877-315-2266.

2. Within 2-3 business days we will email you a return form and Return Authorization Number. Complete the form and include it in your package.

3. Clearly mark the outside of the package with the Return Authorization Number, then ship the package using Canada Post, FedEx, or other authorized shipping company. Customers are responsible for the shipping costs.

4. Once we receive the item it will take 8-10 business days to process. Please allow an extra 4 days for the refund to appear on your credit card or bank account.

The Fine Print

• Customers are responsible for all shipping fees that occur in the return or exchange process
• If you received free shipping on your original order, a minimum of $15 will be subtracted from your refund
• Clearance and discounted items are not eligible for return
• All products must be returned unmarked and unused in original packaging
• Items in plastic clam packaging are not eligible for return or exchange
• Returns are only available for items purchased online

 

If these requirements are not met, Camouflage will cancel the refund/exchange and send the item back with an added shipping charge.

Experiencing Warranty Issues?

Our products come with a 30-day warranty. We are happy to issue replacement items for damaged or malfunctioning products. After 30 days, please contact the manufacturer directly.